Refund policy

I care as much about your experience as I do when creating the artwork, and I hope your journey from discovering, ordering, and unboxing my work is excellent. However, if you do receive your artwork in poor condition or experience issues with the delivery, please reach out to me with any information or photos within 14 days of your order.

If I fall short on my promise, I will aim to put this right by replacing where possible or issuing you a refund within ten days of receiving your complaint to the following email: orders@philmckeith.art

I have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

You can always contact me for any return questions at orders@philmckeith.art.

Damages and issues
Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item so that I can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, I cannot accept returns on Framed Prints as these are made to order. Please reach out to me if you are unhappy with your purchase I'm not a big company it's just me so I will always look into your issues personally and am confident we can find a solution together.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.